What products do you sell?
We offer hand crafted shawls, woolen caps, pure shilajeet and premium dry fruits sourced from local makers in Chitral.
Are your products original?
Yes. Every item comes from trusted artisans and growers. We check quality before shipping.
How can I place an order?
Choose your product. Add it to cart. Fill in your details. Confirm your order. You will receive a confirmation message.
Which payment methods do you accept?
We accept cash on delivery and online payment options available at checkout.
How long does delivery take?
Delivery time depends on your location. Most orders arrive within a few days. We will update you after shipping.
Do you offer returns?
Yes. You can return items within 14 days if they are unused and in original condition. Check our Refund and Returns Policy for full details.
Are handmade items returnable?
Handmade items may have natural variations. These are normal and not counted as defects. Only unused items can be returned.
Can I exchange a product?
Yes. You can request an exchange within 14 days if the item is unused and clean.
Who pays the return shipping cost?
You pay the return shipping cost. Shipping fees are not refunded.
How can I contact support?
You can message us anytime:
Email: info@chitralisaughat.com
Phone and WhatsApp: +92 3419257957